We are excited to let you know that we will be launching our new online consultation service Klinik on Wednesday 28th September at 8am.

If you have a clinical or non-clinical enquiry you could save time by visiting our website www.crownwoodmedicalcentre.nhs.uk, and click on the secure link. You will be asked to complete a simple form that enables you to provide us the information needed to direct your enquiry to the right member of the practice team. Please note this is only available between 8am and 4pm Monday to Friday. If it is after 4pm and your issue needs to be dealt with urgently that day, please call the surgery and the staff will complete the form with you on your behalf. 

We have been aware for some time of the pressure on the phone system and the stress this causes for both patients and staff members and over the past year have been looking at ways to improve our service. We also wanted a system that could help us to make better use of the other clinicians we now have access to such as Paramedic Practitioners, Advanced Nurse Practitioners, Clinical Pharmacists, First Contact Physiotherapists and the Community Pharmacy Consultation Service. Our aim is to make sure we offer fair access to our appointments based on medical need.

For more information about Klinik  visit their Frequently Asked Questions page for patients at Patient FAQs (klinikhealthcaresolutions.com)

Monday 19 September, the date of Her Majesty Queen Elizabeth II’s State Funeral, will be a national bank holiday. As a result, the surgery will be closed. 

If you have an appointment booked with us for Monday we will contact you to make alternative arrangements. Please bear with us while we contact patients individually – do not call us direct.

If you need health support over the weekend or during the bank holiday visit https://111.nhs.uk/ or call NHS 111. You will be directed to the most appropriate health service in a timely and safe way. 

Thank you for your patience and understanding during this time.