Patient News
From Monday 11th September, we will be offering flu and COVID vaccinations to our eligible patient populations who are registered at Ringmead Medical Group, Crownwood Medical Centre and Evergreen Practice.
Eligible patients are able to have co-administration of both flu and COVID vaccinations at our designated vaccine clinics at Birch Hill.
We are in the process of contacting eligible patients via text message or phone call to get them booked in. We have adequate capacity and enough vaccines to administer to all eligible patients.
If you have any questions and you are registered with Ringmead Medical Group, Crownwood Medical Centre or Evergreen Practice, you can email us on frimleyicb.ringmead.healthtriangle@nhs.net
We have the following appointment only clinics coming up:
Monday 11th September - 09:00 - 18:00 - Birch Hill
Tuesday 12th September - 09:00 - 18:00 - Birch Hill
Wednesday 13th September - 09:00 - 18:00 - Birch Hill
Thursday 14th September - 09:00 - 18:00 - Birch Hill
Friday 15th September - 09:00 - 18:00 - Birch Hill
Saturday 16th September - Edgbarrow School - FULL
Monday 18th September - 13:00 - 18:00 Birch Hill
Tuesday 19th September - 13:00 - 18:00 Birch Hill
Wednesday 20th September - 13:00 - 18:00 Birch Hill
Thursday 21st September - 13:00 - 18:00 Birch Hill
Friday 22nd September - 13:00 - 18:00 Birch Hill
Saturday 7th October - 09:00 - 17:00 - Birch Hill
Saturday 14th October - 09:00 - 17:00 - Birch Hill
MORE DATES WILL BE MADE AVAILABLE SOON!!
From Monday 11th September, we will be offering flu and COVID vaccinations to our eligible patient populations who are registered at Ringmead Medical Group, Crownwood Medical Centre and Evergreen Practice.
Eligible patients are able to have co-administration of both flu and COVID vaccinations at our designated vaccine clinics at Birch Hill.
We are in the process of contacting eligible patients via text message or phone call to get them booked in. We have adequate capacity and enough vaccines to administer to all eligible patients.
If you have any questions and you are registered with Ringmead Medical Group, Crownwood Medical Centre or Evergreen Practice, you can email us on frimleyicb.ringmead.healthtriangle@nhs.net
We have the following appointment only clinics coming up:
Monday 11th September - 09:00 - 18:00 - Birch Hill
Tuesday 12th September - 09:00 - 18:00 - Birch Hill
Wednesday 13th September - 09:00 - 18:00 - Birch Hill
Thursday 14th September - 09:00 - 18:00 - Birch Hill
Friday 15th September - 09:00 - 18:00 - Birch Hill
Saturday 16th September - Edgbarrow School - FULL
Monday 18th September - 13:00 - 18:00 Birch Hill
Tuesday 19th September - 13:00 - 18:00 Birch Hill
Wednesday 20th September - 13:00 - 18:00 Birch Hill
Thursday 21st September - 13:00 - 18:00 Birch Hill
Friday 22nd September - 13:00 - 18:00 Birch Hill
Saturday 7th October - 09:00 - 17:00 - Birch Hill
Saturday 14th October - 09:00 - 17:00 - Birch Hill
MORE DATES WILL BE MADE AVAILABLE SOON!!
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
We have been identifying patients who may benefit from additional support in the form of a remote health monitoring service which will be operated by our healthcare partner, Berkshire Primary Care. Eligible patients will receive a text message with a questionnaire as well as a leaflet with more information. If you have any queries, please email frimleyicb.ringmead.healthtriangle@nhs.net
We have been identifying patients who may benefit from additional support in the form of a remote health monitoring service which will be operated by our healthcare partner, Berkshire Primary Care. Eligible patients will receive a text message with a questionnaire as well as a leaflet with more information. If you have any queries, please email frimleyicb.ringmead.healthtriangle@nhs.net
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
We are excited to let you know that we will be launching our new online consultation service Klinik on Wednesday 28th September at 8am.
If you have a clinical or non-clinical enquiry you could save time by visiting our website www.crownwoodmedicalcentre.nhs.uk, and click on the secure link. You will be asked to complete a simple form that enables you to provide us the information needed to direct your enquiry to the right member of the practice team. Please note this is only available between 8am and 4pm Monday to Friday. If it is after 4pm and your issue needs to be dealt with urgently that day, please call the surgery and the staff will complete the form with you on your behalf.
We have been aware for some time of the pressure on the phone system and the stress this causes for both patients and staff members and over the past year have been looking at ways to improve our service. We also wanted a system that could help us to make better use of the other clinicians we now have access to such as Paramedic Practitioners, Advanced Nurse Practitioners, Clinical Pharmacists, First Contact Physiotherapists and the Community Pharmacy Consultation Service. Our aim is to make sure we offer fair access to our appointments based on medical need.
For more information about Klinik visit their Frequently Asked Questions page for patients at Patient FAQs (klinikhealthcaresolutions.com)
We are excited to let you know that we will be launching our new online consultation service Klinik on Wednesday 28th September at 8am.
If you have a clinical or non-clinical enquiry you could save time by visiting our website www.crownwoodmedicalcentre.nhs.uk, and click on the secure link. You will be asked to complete a simple form that enables you to provide us the information needed to direct your enquiry to the right member of the practice team. Please note this is only available between 8am and 4pm Monday to Friday. If it is after 4pm and your issue needs to be dealt with urgently that day, please call the surgery and the staff will complete the form with you on your behalf.
We have been aware for some time of the pressure on the phone system and the stress this causes for both patients and staff members and over the past year have been looking at ways to improve our service. We also wanted a system that could help us to make better use of the other clinicians we now have access to such as Paramedic Practitioners, Advanced Nurse Practitioners, Clinical Pharmacists, First Contact Physiotherapists and the Community Pharmacy Consultation Service. Our aim is to make sure we offer fair access to our appointments based on medical need.
For more information about Klinik visit their Frequently Asked Questions page for patients at Patient FAQs (klinikhealthcaresolutions.com)
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual.
Unless it’s an emergency remember there are lots of alternatives for you to make use of:
- Visit your local pharmacy
- During the day contact your GP practice via online consultation or phone
- Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
- For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.
Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Frimley Health's new 24-hour telephone triage service supporting pregnant women and new mums goes live at Wexham Park Hospital on 28 April 2022.
The Maternity and Midwifery Advice and Support (MAMAS) Line is a collaboration with South Central Ambulance Service (SCAS) and provides a single point of contact for women from 16 weeks into their pregnancy through to 28 days postpartum.
A team of our midwives will give consistent, evidence-based advice to women who are concerned about their pregnancy or who think they may be in labour. They will signpost other callers to alternative services when appropriate.
From 28 April at Wexham Park, mothers and families should call 0300 013 2004 to contact MAMAS Line. The same number will be able to be used by Frimley Park families in a few weeks' time.
The team, which will be based at the SCAS northern headquarters in Bicester, Oxfordshire, will also monitor 999 calls, enabling them to provide support when needed and to offer guidance to paramedics on the road. Their expertise could result in some ambulance callouts being stood down, ensuring they are available to respond to other emergencies.
The scheme will replace separate telephone triage lines currently operating at Wexham Park and Frimley Park hospitals, ensuring all future calls are answered in a timely manner and improving the experience for women.
The initiative is another example of the Trust collaborating with our partners to improve services for our communities - one of our key strategic ambitions.
The new phone number will be shared with women in their maternity notes and widely publicised in our hospitals, clinics and in the community.
Debbie Simkin, Lead Midwife for the Telephone Triage Project, said: “This brand new and innovative pregnancy advice telephone line will give women and community clinicians access to 24-hour evidence-based, consistent advice and support from midwives via a single point of contact.
“It will maximise our clinical expertise and empower women during pregnancy, birth and the postnatal period.”
Frimley Health's new 24-hour telephone triage service supporting pregnant women and new mums goes live at Wexham Park Hospital on 28 April 2022.
The Maternity and Midwifery Advice and Support (MAMAS) Line is a collaboration with South Central Ambulance Service (SCAS) and provides a single point of contact for women from 16 weeks into their pregnancy through to 28 days postpartum.
A team of our midwives will give consistent, evidence-based advice to women who are concerned about their pregnancy or who think they may be in labour. They will signpost other callers to alternative services when appropriate.
From 28 April at Wexham Park, mothers and families should call 0300 013 2004 to contact MAMAS Line. The same number will be able to be used by Frimley Park families in a few weeks' time.
The team, which will be based at the SCAS northern headquarters in Bicester, Oxfordshire, will also monitor 999 calls, enabling them to provide support when needed and to offer guidance to paramedics on the road. Their expertise could result in some ambulance callouts being stood down, ensuring they are available to respond to other emergencies.
The scheme will replace separate telephone triage lines currently operating at Wexham Park and Frimley Park hospitals, ensuring all future calls are answered in a timely manner and improving the experience for women.
The initiative is another example of the Trust collaborating with our partners to improve services for our communities - one of our key strategic ambitions.
The new phone number will be shared with women in their maternity notes and widely publicised in our hospitals, clinics and in the community.
Debbie Simkin, Lead Midwife for the Telephone Triage Project, said: “This brand new and innovative pregnancy advice telephone line will give women and community clinicians access to 24-hour evidence-based, consistent advice and support from midwives via a single point of contact.
“It will maximise our clinical expertise and empower women during pregnancy, birth and the postnatal period.”