NHS Digital - Collection of data
We are required by law to share some data from patients’ clinical records with NHS Digital under the General Practice Data for Planning and Research Directions 2021. For more information, including how to opt-out of sharing of your records, please see more info here:
Face-to-face appointment access
Following the changes in guidance from NHS England regarding appointment access, we would like to assure our patients that face to face appointments will continue to be provided following a brief assessment of your needs. In addition to this, as restrictions ease we are working to increase this face to face capacity in a covid-secure way, whilst retaining the flexibility to offer online and telephone access where these are preferred.
The NHS is here for you
General practice is a critical part of the wider NHS and together, we care for of our local residents. Whilst lockdown restrictions are easing, and Covid-19 infection rates may have reduced, we still need to maintain a covid-secure environment. Because of this, we will continue to assess people remotely before offering a face to face appointment to those who may need it.
General practice remains open, and continues to provide a range of access types including telephone, online and face to face appointments. As ever, we need to focus on patients who need us the most, including those with an urgent and on-going health need.
Please consider how urgent your request is before contacting us and whether there is another service, like your pharmacy or NHS 111 that could help you.
Urgent care is still available for those who need it, so we would urge people not to put off coming forward. We continue to encourage people to use 111 first for urgent care so that they can be directed to the best local service for them, or 999 for life-threatening illness or injuries.
Our mental health has been impacted like never before. Now anyone with an urgent mental health need can access local 24/7 NHS mental health helplines via NHS.uk.
Every single member of the public can help support our key workers and the national effort by following the rules where they live to try to contain the virus and remembering hands, face, space at all times.
And if you have coronavirus symptoms – a high temperature, new continuous cough or loss or change to your sense of smell or taste, make sure you get tested and isolate for as long as is need to help protect those you care for and others in your community.
Please do not contact the practice asking to book for a covid vaccination. We are working to Government guidance when inviting people and will be in contact with you when you become eligible.
PCN Health Triangle
Please click on the Newsletter link to see the PCN Health Triangle Newsletter
Vaccinating Health and social care staff
NHS England and NHS Improvement have now published a Standard Operating Procedure for the vaccination of frontline health and social care staff. This identifies the people who can currently access NHS Health and Social Care vaccination hubs. This guidance will help organisations plan the rollout, including providing information on prioritisation and delivery methods,
All frontline health and social care workers will be eligible for the covid vaccination regardless of whether they work in hospitals, people’s homes or another setting, or who employs them.
- If you are a frontline health or social care worker and want to enquire about your first covid vaccine dose, please do not contact your GP surgery.
- If you are working for an organisation please contact them as they will likely have a roll out plan.
- If you are self-employed or run a small organisation and have not had contact from NHS vaccination services please contact: firstname.lastname@example.org Within your email, please state the number of staff members that need to be vaccinated.
- Once your email is received, you will be contacted with details about how to book your appointment.
Please note, you may not get an immediate response as we are booking more than 30,000 health and social care workers in this area so please bear with us.
Getting vaccinated only protects you from the virus, so you will still need to follow IPC and testing measures in your workplace, and follow general advice at work, at home and when you are out and about:
• Practice social distancing
• Wear a face mask
• Wash your hands carefully and frequently
• Follow the current guidance: https://www.gov.uk/coronavirus
How Crownwood Works during Covid-19
Due to the coronavirus outbreak, how you contact us will be different at the moment.
This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us or visit our
website to use E-Consult – our opening hours are 8AM to 6.30 PM.
You can also call NHS 111. Please do not come to the surgery unless you have an
If you are waiting for a check-up, please be assured we will be in touch.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering.
Measures are in place to keep you safe from infection during your visit to the surgery.
If you have any symptoms of Coronavirus please go online at 111
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
Privacy Notice during COVID-19
The Secretary of State for Health and Social Care has directed NHS Digital to collect and analyse data from providers and other organisations involved in managing the COVID-19 response and then disseminate information and analysis to other bodies for the purpose of planning and managing the response. NHS England and NHS Improvement have been given legal notice to support the processing and sharing of information to help the COVID-19 response under Health Service Control of Patient Information Regulations 2002.
Individual healthcare organisations and Local Authorities have also been given legal notice under the same regulations to support the processing and sharing of information to help the COVID-19 response. This is to ensure that confidential patient information can be used and shared appropriately and lawfully for purposes related to the COVID-19 response.
Please see link to the COPI Notice here.
This notice applies to:
• All providers of healthcare
• All GP practices
• All Department of Health and Social Care's Arm's Length Bodies
• Local Authorities
Non-Covid 19 News
For test results please ring the practice between 12:00 and 14.00 Monday to Friday
If you wish to submit prescriptions electronically you will need to register for online Patient Access. This allows electronic prescriptions to be sent to the practice, online booking of appointments and access to a sample of your patient record. To register for Patient Online Access please come to reception with a Photo ID (either passport or a driving licence)
Bracknell and Ascot Extended Hours Service
Please see opening hours for a link to the website for Bracknell and Ascot Extended Hours Service
Fair Processing Notice
This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.
Fair Processing Notice
Text Messaging Service
If the practice has your mobile number we will use it to send you appointment reminders, general health information and information about specific services which you may be eligible for depending on age and/or whether you have a specific condition. Examples of these specific services include the flu immunisation campaign, shingles, bowel cancer screening and cervical cancer screening.
If you wish to opt out of receiving text messages from the practice please contact reception who will give you an opt out form.
You Said We Did
Friends and Family and patient surveys help us to develop services at Crown Wood Medical Centre. The following are developments which we have introduced at Crown Wood Medical Centre following patient feedback
- Built new consulting rooms to accommodate the Health Care Assistant and Midwife
- Introduced Self Check in
- Changed cleaning contractors to improve the cleaning of the building
- Redesigned the front entrance with automatic access to help access for all groups of patients
Bowel Cancer Screening for over 60s
If you are over 60 and receive a bowel screening kit please submit it to the address given. Bowel cancer screening is an important test for the benefit of your health.
Self Check In
Important Info: Patients at Crown Wood Medical Centre are able to self check in when they arrive for their appointments. Patients will also be able to complete the health questionnaire.
Crown Wood Medical Centre has also installed a Visual Information System to provide the health information as well as patient call facility
On Line Appointments
Our patients can now book appointments online. Please contact Reception to arrange to have an account which allows you to book appointments online. An alternative is the NHS APP which can be downloaded from Google Play Store or Apple App Store. You do not need to come into the surgery to register for the NHS app.