Telephone Triage from 16/03/2020
From Monday 16th March the practice is introducing telephone triage for all GP and nurse practitioner appointments. For patients this will mean that when they ring the practice they will be offered a phone call back from the GP/Nurse Practitioner. If it is necessary the GP/Nurse Practitioner will invite you to come to the surgery for a face to face consultation after the call.
This is a short term measure and we hope to get back to our usual appointment system as soon as we can pending the situation with COVID-19.
We hope that you will be patient with us during this time.
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK, or transited through, mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
- Stay indoors and avoid contact with other people as you would with the flu
- Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at gov.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
For test results please ring the practice between 12:00 and 14.00 Monday to Friday
If you wish to submit prescriptions electronically you will need to register for online Patient Access. This allows electronic prescriptions to be sent to the practice, online booking of appointments and access to a sample of your patient record. To register for Patient Online Access please come to reception with a Photo ID (either passport or a driving licence)
Bracknell and Ascot Extended Hours Service
Please see opening hours for a link to the website for Bracknell and Ascot Extended Hours Service
Fair Processing Notice
This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.
Fair Processing Notice
Text Messaging Service
If the practice has your mobile number we will use it to send you appointment reminders, general health information and information about specific services which you may be eligible for depending on age and/or whether you have a specific condition. Examples of these specific services include the flu immunisation campaign, shingles, bowel cancer screening and cervical cancer screening.
If you wish to opt out of receiving text messages from the practice please contact reception who will give you an opt out form.
Friends and Family
Each month we ask patients about whether they would recommend Crown Wood Medical Centre to their friends and family. We do this in a variety of ways including ask text, handwritten questions and on this site.
For January 2020 the results were as follows:
93% would recommend the practice
3% would neither not recommend or recommend the practice
4% would not recommend the practice
You Said We Did
Friends and Family and patient surveys help us to develop services at Crown Wood Medical Centre. The following are developments which we have introduced at Crown Wood Medical Centre following patient feedback
- Built new consulting rooms to accommodate the Health Care Assistant and Midwife
- Introduced Self Check in
- Changed cleaning contractors to improve the cleaning of the building
- Redesigned the front entrance with automatic access to help access for all groups of patients
Bowel Cancer Screening for over 60s
If you are over 60 and receive a bowel screening kit please submit it to the address given. Bowel cancer screening is an important test for the benefit of your health.
ARE YOU 65 AND OVER?
OR ARE YOU UNDER 65 AND SUFFER FROM:
- Respitory Disease
- Heart Disease
- Kidney Disease
- Liver Disease
- Neurological Disease
- Have had a stroke
If the answer to any of these questions is YES, then please call the surgery on 01344 310202 and we will be happy to book an appointment for you.
Please click on the link below for the latest CQC report on Crown Wood Medical Centre. Pleased to say that the practice on the whole rated as Good
Self Check In
Important Info: Patients at Crown Wood Medical Centre are able to self check in when they arrive for their appointments. Patients will also be able to complete the health questionnaire.
Crown Wood Medical Centre has also installed a Visual Information System to provide the health information as well as patient call facility
On Line Appointments
Our patients can now book appointments online. Please contact Reception to arrange to have an account which allows you to book appointments online.