Bank Holiday Monday 25th May 2020
Please note that the practice will be closed on Monday 25th May 2020.
Telephone Triage from 16/03/2020
From Monday 16th March the practice is introducing telephone triage for all GP and nurse practitioner appointments. For patients this will mean that when they ring the practice they will be offered a phone call back from the GP/Nurse Practitioner. If it is necessary the GP/Nurse Practitioner will invite you to come to the surgery for a face to face consultation after the call. The practice has also introduce video calls to patients .
If you have any symptoms of Coronavirus please ring 111 or go online at 111
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
Privacy Notice during COVID-19
The Secretary of State for Health and Social Care has directed NHS Digital to collect and analyse data from providers and other organisations involved in managing the COVID-19 response and then disseminate information and analysis to other bodies for the purpose of planning and managing the response. NHS England and NHS Improvement have been given legal notice to support the processing and sharing of information to help the COVID-19 response under Health Service Control of Patient Information Regulations 2002.
Individual healthcare organisations and Local Authorities have also been given legal notice under the same regulations to support the processing and sharing of information to help the COVID-19 response. This is to ensure that confidential patient information can be used and shared appropriately and lawfully for purposes related to the COVID-19 response.
Please see link to the COPI Notice here.
This notice applies to:
• All providers of healthcare
• All GP practices
• All Department of Health and Social Care's Arm's Length Bodies
• Local Authorities
For test results please ring the practice between 12:00 and 14.00 Monday to Friday
If you wish to submit prescriptions electronically you will need to register for online Patient Access. This allows electronic prescriptions to be sent to the practice, online booking of appointments and access to a sample of your patient record. To register for Patient Online Access please come to reception with a Photo ID (either passport or a driving licence)
Bracknell and Ascot Extended Hours Service
Please see opening hours for a link to the website for Bracknell and Ascot Extended Hours Service
Fair Processing Notice
This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.
Fair Processing Notice
Text Messaging Service
If the practice has your mobile number we will use it to send you appointment reminders, general health information and information about specific services which you may be eligible for depending on age and/or whether you have a specific condition. Examples of these specific services include the flu immunisation campaign, shingles, bowel cancer screening and cervical cancer screening.
If you wish to opt out of receiving text messages from the practice please contact reception who will give you an opt out form.
Friends and Family
Each month we ask patients about whether they would recommend Crown Wood Medical Centre to their friends and family. We do this in a variety of ways including ask text, handwritten questions and on this site.
For January 2020 the results were as follows:
93% would recommend the practice
3% would neither not recommend or recommend the practice
4% would not recommend the practice
You Said We Did
Friends and Family and patient surveys help us to develop services at Crown Wood Medical Centre. The following are developments which we have introduced at Crown Wood Medical Centre following patient feedback
- Built new consulting rooms to accommodate the Health Care Assistant and Midwife
- Introduced Self Check in
- Changed cleaning contractors to improve the cleaning of the building
- Redesigned the front entrance with automatic access to help access for all groups of patients
Bowel Cancer Screening for over 60s
If you are over 60 and receive a bowel screening kit please submit it to the address given. Bowel cancer screening is an important test for the benefit of your health.
ARE YOU 65 AND OVER?
OR ARE YOU UNDER 65 AND SUFFER FROM:
- Respitory Disease
- Heart Disease
- Kidney Disease
- Liver Disease
- Neurological Disease
- Have had a stroke
If the answer to any of these questions is YES, then please call the surgery on 01344 310202 and we will be happy to book an appointment for you.
Please click on the link below for the latest CQC report on Crown Wood Medical Centre. Pleased to say that the practice on the whole rated as Good
Self Check In
Important Info: Patients at Crown Wood Medical Centre are able to self check in when they arrive for their appointments. Patients will also be able to complete the health questionnaire.
Crown Wood Medical Centre has also installed a Visual Information System to provide the health information as well as patient call facility
On Line Appointments
Our patients can now book appointments online. Please contact Reception to arrange to have an account which allows you to book appointments online.