This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

CQC News

We have just published the link to CQC website for the latest report for Crown Wood Medical Centre. Please see the latest news for the link.

Flu Vaccinations

We are holding open flu clinics as well as bookable clinics at the surgery, please call the surgery on 01344 310202 and we will be happy to book an appointment for you.

Thank you

Important Info: From 1 April 2015, patients at Crown Wood Medical Centre be able to self checkin when they arrive for their appointments. Patients also be able to complete the health questionnaire.

Crown Wood Medical Centre has installed a Visual Information System to provide the health information as well as patient call facility

Important Info: Access to online Patient Records is activated. This includes medication, allergies and immunisations. In order to access this information, patients have to logon to online services. If you have not already registered for online services such as online appointments and repeat prescriptions, please contact the surgery. For those patients who have already registered for online services, please come to the surgery with a photo id (passport or driving licence) to enable this service.

The NHS Friends and Family Test begins on 1 December 2014. If you would like to leave your feedback for the surgery please complete the Friends & Family Survey. 

Thank You

 From Monday 2 June, we will be offering our patients the facility to book and cancel appointments online. 

CQC News

We have just published the link to CQC website for the latest report for Crown Wood Medical Centre. Please see the latest news for the link.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website